tag:blogger.com,1999:blog-9778528370157161182024-02-19T15:47:11.816-08:00FutureMakersOneglobe Network's discovery lablizcraig.digitalhttp://www.blogger.com/profile/07973269414180102721noreply@blogger.comBlogger352125tag:blogger.com,1999:blog-977852837015716118.post-90124827717212718182019-10-25T03:05:00.001-07:002019-10-25T03:06:47.332-07:00Laura Antony <table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhauqOCJB4Hw5fO-vrNhh9MaBV9U4H1pYcFBX2a3qpesEPBSNg2-Hb6wh7BKKkx1ffFA3lOTZIzFmCtnvvABAprgXvC4INaEkl7FUSmLbpUK4_Mj9g4NSHt-hBr9zwLG5Fy0x7FnE3BRjo/s1600/Laura+Antony+photo.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="1476" data-original-width="1090" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhauqOCJB4Hw5fO-vrNhh9MaBV9U4H1pYcFBX2a3qpesEPBSNg2-Hb6wh7BKKkx1ffFA3lOTZIzFmCtnvvABAprgXvC4INaEkl7FUSmLbpUK4_Mj9g4NSHt-hBr9zwLG5Fy0x7FnE3BRjo/s320/Laura+Antony+photo.jpg" width="236" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Laura Antony - Sales Manager - Bulgari Resort Dubai<br />
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<span id="docs-internal-guid-e2b98c43-7fff-a7c6-4094-61a9e854f6c9"><span style="background-color: transparent; font-family: "calibri" , sans-serif; font-size: 12pt; vertical-align: baseline; white-space: pre-wrap;">Laura’s passion for delivering a luxury hospitality experience has enabled her to make outstanding career progress at one of the most globally prestigious brands, Bulgari Resort Dubai.</span></span></div>
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<span style="background-color: transparent; font-family: "calibri" , sans-serif; font-size: 12pt; vertical-align: baseline; white-space: pre-wrap;">Her talents are recognized by her rapid rise from Pre-opening team member to Assistant Sales Manager, now recently promoted to Sales Manager. With each new position, Laura has assumed broader and more sophisticated markets. In her current position, she is responsible for the development of partnerships with such leading luxury consortia as Virtuoso, Fine Hotels & Resorts, STARS for US and Latin America.</span></div>
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<span style="background-color: transparent; font-family: "calibri" , sans-serif; font-size: 12pt; vertical-align: baseline; white-space: pre-wrap;">In her role as Assistant Sales Manager, responsible for France, Switzerland and Benelux, Bulgari Resort Dubai realized + 50% Rooms nights in N+1. As well, year to date 2019, the Swiss market is positioned as number 2 highest ADR in the Bulgari Group.</span></div>
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<span style="background-color: transparent; font-family: "calibri" , sans-serif; font-size: 12pt; vertical-align: baseline; white-space: pre-wrap;">As a member of the pre-opening team (and a CMH alumni) Laura was a key facilitator for the annual CMH Global Tour in 2018.</span></div>
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<span style="background-color: transparent; font-family: "calibri" , sans-serif; font-size: 12pt; vertical-align: baseline; white-space: pre-wrap;">As every hospitality professional knows, pre-opening requires special skills and abilities to develop new customer groups and deal with uncertainties. Laura has embraced pre-opening challenges as prior to Bulgari Resorts she was selected for the pre-opening team of ‘Tempting Places’ Luxury Boutique Hotels in Malaysia.</span></div>
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<span style="background-color: transparent; font-family: "calibri" , sans-serif; font-size: 12pt; vertical-align: baseline; white-space: pre-wrap;">Laura earned her MBA International Hospitality & Luxury Management at CMH, graduating with high honors in 2017. She further distinguished her academic life by earning a Bachelor’s degree in Visual Arts from the Sorbonne in Paris.</span></div>
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<span style="background-color: transparent; font-family: "calibri" , sans-serif; font-size: 12pt; vertical-align: baseline; white-space: pre-wrap;">Laura Antony is well on her way to a remarkable career in the Next Generation hospitality professionals.</span></div>
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lizcraig.digitalhttp://www.blogger.com/profile/07973269414180102721noreply@blogger.com0tag:blogger.com,1999:blog-977852837015716118.post-48018572220134918032018-10-04T07:50:00.002-07:002018-10-04T07:50:15.934-07:00KLM in-app AR - check carry on - will your bag pass?<span style="font-family: "verdana" , sans-serif;"><b><a href="https://mobile-ar.reality.news/news/klm-packs-ar-suitcase-into-iphone-app-help-passengers-check-luggage-0187097/" target="_blank">#KLM airline</a> innovates on their ChatBot using Augmented Reality</b>. Travelers can check baggage size, avoid problems at airport checkin.</span><br />
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<span style="font-family: "verdana" , sans-serif;">See how it works - video below</span><br />
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<span style="font-family: Verdana, sans-serif;">KLM offers some additional, entertaining AR goodies via App.</span><br />
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<span style="font-family: Verdana, sans-serif;">Read the full article here:</span><br />
<h1 itemprop="name headline" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; border: 0px; font-family: wh-heavy, "Arial Narrow", sans-serif; font-variant-ligatures: no-common-ligatures; font-weight: normal; letter-spacing: 0px; line-height: 1.1em; margin: 0px; outline: 0px; padding: 0px 60px 30px; position: relative; text-shadow: rgba(0, 0, 0, 0.15) 0px 0px 1px; vertical-align: baseline; z-index: 2;">
<a href="https://mobile-ar.reality.news/news/klm-packs-ar-suitcase-into-iphone-app-help-passengers-check-luggage-0187097/" itemprop="url mainEntityOfPage" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; color: black; margin: 0px; padding: 0px; text-decoration-line: none; vertical-align: baseline;"><span style="font-size: small;"><i>KLM Packs AR Suitcase into iPhone App to Help Passengers Check Luggage</i></span></a></h1>
lizcraig.digitalhttp://www.blogger.com/profile/07973269414180102721noreply@blogger.com0tag:blogger.com,1999:blog-977852837015716118.post-79639231428163987022018-07-19T03:11:00.000-07:002018-07-22T07:21:45.090-07:00Think UX - User Friendly Manual Info via Instrkiv<div style="text-align: justify;">
<span style="font-family: "verdana" , sans-serif;">Thank you, <span style="background-color: white; color: #222222;">Ferry Vermeulen, Director at Instrkiv , for sharing his enthusiasm for UX - user friendly interfaces. </span></span></div>
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<span style="color: #222222; font-family: "verdana" , sans-serif;"><span style="background-color: white;">We are all experiencing the dynamics of accelerating change, smaller screens, visual orientation of communications all of which combine to make user experience key to digital (and print) communications.</span></span></div>
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<span style="color: #222222; font-family: "verdana" , sans-serif;"><span style="background-color: white;">Instrkiv's focus is just that...making manuals, documentation, tools + training easy to understand, therefore actionable.</span></span></div>
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<span style="color: #222222; font-family: "verdana" , sans-serif;"><span style="background-color: white;">While most of us to do not create manuals or do technical writing, Instrkiv is sharing '</span></span><i style="background-color: white; font-family: Verdana, sans-serif;"><b>The Ultimate Guide To User-Friendly Manuals</b>' </i><span style="background-color: white; font-family: "verdana" , sans-serif;">via PDF download</span><i style="background-color: white; font-family: Verdana, sans-serif;">.</i><br />
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<i style="background-color: white; font-family: Verdana, sans-serif;">Easy to search online using Ultimate Guide + Instrkiv</i></div>
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<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhaDRPgICrtHp5MUB8JKC1-mnt-g4XMNpy9rymocL8pbaCIL43oF1F0uJgR5MmmAvNuU8U0z367zEEve8SjXZrSf8YAU3v9TPEW30eZ0jLqSB5F0AZ0KMtemeRj11sdQ_Bej9T7guWb4eg/s1600/UX_friendly_manuals.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="518" data-original-width="704" height="293" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhaDRPgICrtHp5MUB8JKC1-mnt-g4XMNpy9rymocL8pbaCIL43oF1F0uJgR5MmmAvNuU8U0z367zEEve8SjXZrSf8YAU3v9TPEW30eZ0jLqSB5F0AZ0KMtemeRj11sdQ_Bej9T7guWb4eg/s400/UX_friendly_manuals.png" width="400" /></a></td></tr>
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<span style="font-family: "verdana" , sans-serif;">A worthy share for UX thinking!!</span><br />
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lizcraig.digitalhttp://www.blogger.com/profile/07973269414180102721noreply@blogger.com0tag:blogger.com,1999:blog-977852837015716118.post-25142946037221615512018-04-26T05:17:00.001-07:002018-04-26T05:17:07.854-07:00Hotels Use AI - Deliver Awesome User Experience<div style="text-align: center;">
<span style="font-family: Verdana, sans-serif;"><a href="https://chatbotsmagazine.com/how-hotels-are-using-artificial-intelligence-to-provide-an-awesome-user-experience-part-2-85b2a6008578" target="_blank">Chatbots Magazine</a> details <b>Intelligent Travel companions</b> impact for Hotel Guests.</span></div>
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<span style="font-family: Verdana, sans-serif;"><b>Key Quote:</b></span></div>
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<span style="background-color: white; color: rgba(0, 0, 0, 0.84); font-family: medium-content-serif-font, Georgia, Cambria, "Times New Roman", Times, serif; letter-spacing: -0.063px; text-align: start;">"Travellers have evolved lately and desire a great mixture of high-grade personalization and exceptional service standards on the go. On the other hand, hotel operations often get complicated due to heavy amounts of data about visitors and hotel staff, resulting in critical challenges related to <b>flawless customer experience</b>. This is where <b>intelligent travel phones</b> can come to assist".</span></blockquote>
<span style="font-family: Verdana, sans-serif;"><b>AI enabled phones permit hotels to deliver:</b></span><br />
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<li><span style="font-family: Verdana, sans-serif;">Fast online assistance</span></li>
<li><span style="font-family: Verdana, sans-serif;">Personalized options and recommendations</span></li>
<li><span style="font-family: Verdana, sans-serif;">Saving user preferences and page visits</span></li>
<li><span style="font-family: Verdana, sans-serif;">Travel bookings and safe routes</span></li>
<li><span style="font-family: Verdana, sans-serif;">Advanced meal/drink preferences</span></li>
<li><span style="font-family: Verdana, sans-serif;">Room booking and reservations</span></li>
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<span style="font-family: Verdana, sans-serif;"> Combined with AI voice enabled tools, such as Amazon's Alexa, offer guests easy, efficient methods of 'ordering' services.</span><br />
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<span style="background-color: white; color: rgba(0, 0, 0, 0.84); font-family: medium-content-serif-font, Georgia, Cambria, "Times New Roman", Times, serif; letter-spacing: -0.063px;">"Guests save time and efforts by placing their order without spending time typing the request details using touch gestures on their mobile phone. Alexa is there to fetch information, note down and suggest pre-emptively. Hotel staff receives the precise order in the first attempt without even refining it, which ensures smoother, faster customer service".</span></blockquote>
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<span style="font-family: Verdana, sans-serif;">Room Service chatbot conversation below:</span><br />
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<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgh_fQoev5h-8s8Bm7Fcsz90ywQTvwi1AnG3FN21CjGQYDYy29mBhD9IPqpzRRKxzq31WCuv3tJsHkFqzuYuwpI-RS05Zz8FweSF4qeqHp-K2HVpUanVT6wxNt-ZdZi4AHkKsHKKfi1cro/s1600/alexa+room+service.jpeg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="747" data-original-width="800" height="372" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgh_fQoev5h-8s8Bm7Fcsz90ywQTvwi1AnG3FN21CjGQYDYy29mBhD9IPqpzRRKxzq31WCuv3tJsHkFqzuYuwpI-RS05Zz8FweSF4qeqHp-K2HVpUanVT6wxNt-ZdZi4AHkKsHKKfi1cro/s400/alexa+room+service.jpeg" width="400" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif;"><a href="https://chatbotsmagazine.com/" target="_blank">Chatbots Magazine</a> - Alexa conversation with Hotel Guest<br /><br /><div style="text-align: justify;">
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<span style="font-family: Verdana, sans-serif;">Full Read Chatbots Magazine article - </span><div>
<span style="font-family: Verdana, sans-serif;"><a href="https://chatbotsmagazine.com/how-hotels-are-using-artificial-intelligence-to-provide-an-awesome-user-experience-part-2-85b2a6008578" target="_blank">How Hotels are Using Artificial Intelligence to Deliver an Awesome User Experience.</a></span></div>
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<span style="font-family: Verdana, sans-serif;">#hotels; #AI; #artificialintelligence; AI enabled phones; Intelligent Travel companions</span><span style="font-family: Verdana, sans-serif;"><br /></span></div>
lizcraig.digitalhttp://www.blogger.com/profile/07973269414180102721noreply@blogger.com0tag:blogger.com,1999:blog-977852837015716118.post-86463871573188848162018-03-21T10:02:00.002-07:002018-03-21T10:02:41.761-07:00MIT/Sloan Strategic Agility Project<div style="text-align: center;">
<span style="font-family: "verdana" , sans-serif;"><b>7 Tips for Developing Effective Strategic Priorities</b></span></div>
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<span style="font-family: Verdana, sans-serif;">Video = 1:40 - Worth your time!!</span>lizcraig.digitalhttp://www.blogger.com/profile/07973269414180102721noreply@blogger.com0tag:blogger.com,1999:blog-977852837015716118.post-78126878708402905532018-03-19T06:29:00.000-07:002018-03-19T06:29:07.056-07:00CMH MBA Paris - green local social @ #HotelHackfest<div style="text-align: left;">
<b style="background-color: white; color: #545454; font-family: verdana, sans-serif; font-size: 14.85px; text-align: center;"> <a href="https://www.cmh-academy.com/fr/actualites/hackfest-2018" style="color: #39ac48; text-decoration-line: none;" target="_blank">CMH Academy Paris #HotelHackfest</a> = an inspiring, innovative session!</b></div>
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<span style="background-color: white; color: #545454; font-family: verdana, sans-serif; font-size: 14.85px;">Now for the hard part - <b>choosing the winning Hack</b> Road Map for Green - Local - Social. Student submissions are amazing! </span><br style="background-color: white; color: #545454; font-family: Verdana, Geneva, sans-serif; font-size: 14.85px;" /><span style="background-color: white; color: #545454; font-family: verdana, sans-serif; font-size: 14.85px;"><br /></span><span style="background-color: white; color: #545454; font-family: Verdana, Geneva, sans-serif; font-size: 14.85px;"></span><span style="background-color: white; color: #545454; font-family: verdana, sans-serif; font-size: 14.85px;">Our <b>strategy advisors </b>were great!! They helped teams understand the challenges of implementing change, from owners' perspective</span><br style="background-color: white; color: #545454; font-family: Verdana, Geneva, sans-serif; font-size: 14.85px;" /><br />
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<li style="border: none; margin: 0px 0px 0.25em; padding: 0px;"><span style="font-family: verdana, sans-serif;">C Humnicki - <a href="https://www.tiara-hotels.com/en/" style="color: #39ac48; text-decoration-line: none;" target="_blank">Tiara Hotels</a></span></li>
<li style="border: none; margin: 0px 0px 0.25em; padding: 0px;"><span style="font-family: verdana, sans-serif;">P Gluck + A Dintmille - <a href="http://www.hotel-executive-solution.com/" style="color: #39ac48; text-decoration-line: none;" target="_blank">Hotel Executive Solution</a></span></li>
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<span style="font-family: verdana, sans-serif;">Anthony, from HES, spoke of his first hand eco experience in Brazil. Real life + impressive! Each advisor was a recent grad of CMH MBA program.</span></div>
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<span style="font-family: verdana, sans-serif;"><a href="http://mba2-alison.blogspot.fr/2018/03/hackfest_16.html" target="_blank">Alison</a> is truly social - she postedMOB hotel photos + blog comments!</span></div>
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Our team really enjoyed the Hackfest at the MOB Hotel. It was entertaining and unexpected and the croissants were delicious! Also, it was the opportunity for us to visit the MOB Hotel which is quite the place!<br />At the end of the "meeting", we got some ideas about green concepts and how to be a green hotelier. We hope you will like <a href="https://drive.google.com/file/d/1xFFu9rQ6-q3eGBaDytGTGOFR008iHfXN/view?usp=sharing" style="background: transparent; color: #bf8b38; text-decoration-line: none;" target="_blank">our idea</a> as much as we do! </blockquote>
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<span style="font-family: verdana, sans-serif;">Winners will be announced tomorrow - watch this space!!! <a href="https://www.cmh-academy.com/fr/actualites/hackfest-2018" target="_blank">More CMH Photos!!</a></span></div>
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<span style="font-family: verdana, sans-serif;">#CMH-paris; #HotelHackfest; LizCraig.digital</span></div>
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<span style="font-family: verdana, sans-serif;">Cross posted in <a href="http://hotel-hackfest.blogspot.fr/2018/03/hotelhackfest-success-mobhote-cmh-mba-2.html" target="_blank">Hotel Hackfest</a></span></div>
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lizcraig.digitalhttp://www.blogger.com/profile/07973269414180102721noreply@blogger.com0tag:blogger.com,1999:blog-977852837015716118.post-91013954439601077942018-02-13T09:08:00.000-08:002018-02-13T09:08:07.329-08:00TravelTripper #mobile bookings stats 2018 = success tips<div style="text-align: center;">
<span style="font-family: Verdana, sans-serif;"><b> #Hotels - it is a Mobile First World!!</b></span></div>
<span style="font-family: Verdana, sans-serif;"><a href="http://www.traveltripper.com/blog/important-mobile-booking-stats-for-hotels-in-2018" target="_blank"><br /></a></span>
<span style="font-family: Verdana, sans-serif;"><b><a href="http://www.traveltripper.com/blog/important-mobile-booking-stats-for-hotels-in-2018" target="_blank">Travel Tripper blog</a> </b>published important stats for bookings via mobile. </span><br />
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<span style="font-family: Verdana, sans-serif;"><b>Quote:</b></span><br />
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<span style="background-color: white; color: #363636; font-family: MuseoSans, Arial; font-size: 16px;">Over one third of people now use a mobile device to book a hotel room. That’s according to the latest </span><a href="https://www.criteo.com/wp-content/uploads/2018/01/18_Criteo_Travel_Report.pdf" rel="noopener" style="background: none rgb(255, 255, 255); border: 0px; color: #249fcd; font-family: MuseoSans, Arial, Helvetica; font-size: 16px; margin: 0px; outline: 0px; padding: 0px; text-decoration-line: none; transition: all 0.4s ease 0s;" target="_blank">Travel Flash Report by Criteo</a><span style="background-color: white; color: #363636; font-family: MuseoSans, Arial; font-size: 16px;">.</span></blockquote>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi8Pwz5SGnTWfBSjN-XZBE2Qpr1VPUtcW5T8S2VT2d_nyM8UN7fLywD2e35mT39acukeb7WZYZHXEDzByVXLw3P2XwtfE8-luX-QU78ZkzhwbRkbnV6zANDfoRKAseLe96KHEj0w8Ja1BM/s1600/Mobile_Bookings_Share_Criteo_2018.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="566" data-original-width="1050" height="215" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi8Pwz5SGnTWfBSjN-XZBE2Qpr1VPUtcW5T8S2VT2d_nyM8UN7fLywD2e35mT39acukeb7WZYZHXEDzByVXLw3P2XwtfE8-luX-QU78ZkzhwbRkbnV6zANDfoRKAseLe96KHEj0w8Ja1BM/s400/Mobile_Bookings_Share_Criteo_2018.png" width="400" /></a></div>
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<span style="font-family: Verdana, sans-serif;"><b>Success Tips for Hotel Direct Bookings via Mobile:</b></span><br />
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<ul>
<li><span style="font-family: Verdana, sans-serif;">fast and frictionless experience - best accomplished by mobile dedicated site + hotel's RWD site</span></li>
<li><span style="font-family: Verdana, sans-serif;">assure mobile customers feel they’re receiving the most relevant information </span></li>
<li><span style="font-family: Verdana, sans-serif;">assure mobile is best price possible - no need to go to desktop site to book</span></li>
<ul>
<li><span style="font-family: Verdana, sans-serif;">consider creating + promoting 'mobile rate' </span></li>
</ul>
</ul>
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<span style="font-family: Verdana, sans-serif;">Read full article - Travel Tripper<a href="http://www.traveltripper.com/blog/important-mobile-booking-stats-for-hotels-in-2018" target="_blank"> Important Mobile Booking Stats for Hotels</a></span><br />
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<span style="font-family: Verdana, sans-serif;">#mobilebookings #hotels <a class="ProfileHeaderCard-screennameLink u-linkComplex js-nav" href="https://twitter.com/Travel_Tripper" style="background: rgb(230, 236, 240); color: #657786; font-size: 14px; font-weight: 700; outline: 0px; text-decoration-line: none !important;"><span class="username u-dir" dir="ltr" style="direction: ltr !important; unicode-bidi: embed;">@<span class="u-linkComplex-target" style="font-weight: normal; text-decoration-line: underline !important;">Travel_Tripper</span></span></a></span></div>
<a href="http://www.traveltripper.com/blog/important-mobile-booking-stats-for-hotels-in-2018" target="_blank"><br /></a>
lizcraig.digitalhttp://www.blogger.com/profile/07973269414180102721noreply@blogger.com0tag:blogger.com,1999:blog-977852837015716118.post-55564049527371581232017-12-06T05:01:00.001-08:002017-12-06T05:10:10.922-08:00#websummit - Women in Tech - Mentor by Booking.com<div style="text-align: justify;">
<span style="font-family: "verdana" , sans-serif;">The <a href="https://websummit.com/" target="_blank">#WebSummit in Lisbon</a> was exciting, energizing + a huge success. Indeed, <a href="https://globalnews.booking.com/bookingcom-champions-women-in-tech-at-web-summit-2017/" target="_blank">Booking.com Women in Tech Mentor </a>3 day program was standing room only.</span></div>
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<span style="font-family: "verdana" , sans-serif;">I was asked to be a mentor and met some amazing + ambitious young women. Most were seeking specific tactics for 'what's next' in their careers. The sessions went so well, I met one of the ladies for a coffee post #WebSummit ... what a pleasure!</span></div>
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<span style="font-family: "verdana" , sans-serif;">A <b>shout out to Nicola Lyons</b>, WebSummit Community Manager, who was the hands on coordinator - well done!</span></div>
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<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjt1Veh7Guc__8FAdh8_KAT3lym1LTVC6RRqCFBzCnVRlwNXQNTiMyHwSoxnkNUNXh37uRUa7PWG-WLlyvJK0Xb48NRNNqGn6m2q4bb1mfJSovfFOu4Q2kpf94Y0meebTCeaOOe6hQfxyo/s1600/websummit+women+in+tech+3.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="829" data-original-width="1291" height="256" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjt1Veh7Guc__8FAdh8_KAT3lym1LTVC6RRqCFBzCnVRlwNXQNTiMyHwSoxnkNUNXh37uRUa7PWG-WLlyvJK0Xb48NRNNqGn6m2q4bb1mfJSovfFOu4Q2kpf94Y0meebTCeaOOe6hQfxyo/s400/websummit+women+in+tech+3.jpg" width="400" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">#websummit 2017 - Women in Tech Initiative</td></tr>
</tbody></table>
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<span style="font-family: "verdana" , sans-serif;"><br /></span><span style="font-family: "verdana" , sans-serif;">Quote from </span><b style="font-family: Verdana, sans-serif;">Gillian Tans, Booking.com CEO</b><span style="font-family: "verdana" , sans-serif;">:</span></div>
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<span style="font-family: "verdana" , sans-serif;">“We strongly believe that gender diversity is key to building a workforce that fosters innovation, collaboration and creativity and we are continuously working to make Booking.com one of the most gender-balanced companies in the world"</span></blockquote>
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg-KV-kh-UIL5T6ukROSWXz-w6tnh3bQSeA-MT9rc8ooVMe4IJU6S8XXPl3p2BeDrCIL79zzXXy9aZxvUhWep_KLDMr93aZDpH54lpWRidtBmeBjofzvcL5nqrNs_SyuNeDzZPxb9qvdno/s1600/websummit+women+in+tech.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="1107" data-original-width="875" height="400" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg-KV-kh-UIL5T6ukROSWXz-w6tnh3bQSeA-MT9rc8ooVMe4IJU6S8XXPl3p2BeDrCIL79zzXXy9aZxvUhWep_KLDMr93aZDpH54lpWRidtBmeBjofzvcL5nqrNs_SyuNeDzZPxb9qvdno/s400/websummit+women+in+tech.jpg" width="315" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">I was delighted to be a mentor for Women in Tech Initiative</td></tr>
</tbody></table>
<span style="font-family: "verdana" , sans-serif;"> Back to Lisbon for #WebSummit 2018 - I hope to include some of my <a href="https://hotelbizdev-mba2.blogspot.fr/" target="_blank">Online Business Development MBA s</a>tudents in this program.</span><br />
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<div style="text-align: center;">
<span style="font-family: "verdana" , sans-serif;"><b>More Women in Tech !!</b></span></div>
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<span style="font-family: "verdana" , sans-serif;">#websummit2017; women in tech booking.com</span></div>
lizcraig.digitalhttp://www.blogger.com/profile/07973269414180102721noreply@blogger.com0tag:blogger.com,1999:blog-977852837015716118.post-91031270996984670302017-11-28T02:13:00.004-08:002017-11-30T04:45:41.202-08:00HES Digital Futures Presentation #cometmeetings<div style="text-align: justify;">
<span style="font-family: "verdana" , sans-serif;">The team at <a href="http://www.hotel-executive-solution.com/" target="_blank">Hotel Executive Solution</a> held their #Hotel Managers workshop 28/11 to explore the impact of digital on guest services and hotel operations.</span></div>
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<span style="font-family: "verdana" , sans-serif;">I thank them for inviting me to present now-near big picture - how guest expectations of superior service are evolving dynamically.</span></div>
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<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgMVa45t3rIHNwJZSLaRLFjfXMvVZtiIlHoxH6UZSszSty5D0UbeUG27ExYov4jo8iujmMd51vIpWMTdeJ_l12XwO9XV4DcM-_4meck_b06qhboIG-e7ZkroODGdR2FRRG8Xds0HhgwCPE/s1600/HES_team_nov_2017_Paris_.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="462" data-original-width="594" height="310" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgMVa45t3rIHNwJZSLaRLFjfXMvVZtiIlHoxH6UZSszSty5D0UbeUG27ExYov4jo8iujmMd51vIpWMTdeJ_l12XwO9XV4DcM-_4meck_b06qhboIG-e7ZkroODGdR2FRRG8Xds0HhgwCPE/s400/HES_team_nov_2017_Paris_.png" width="400" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Leadership Team at <a href="http://www.hotel-executive-solution.com/" target="_blank">Hotel Executive Solution</a><br />
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<span style="font-family: "verdana" , sans-serif;"><b><br />The key concept = Guests expect to access hotel services digitally. Hoteliers need to be creative to deliver HX (human experience) enhanced by digital. </b></span></div>
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<span style="font-family: "verdana" , sans-serif;"><b><br /></b></span></div>
<iframe allowfullscreen="true" frameborder="0" height="299" mozallowfullscreen="true" src="https://docs.google.com/presentation/d/e/2PACX-1vS9o7YxZOfh9cJqWQktI1M8yfUnsSlom24BNvFxH9Q3abGV8tecCKHY205tvs2MIxReThZwQzz-JRfk/embed?start=false&loop=false&delayms=3000" webkitallowfullscreen="true" width="480"></iframe>
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<span style="font-family: Verdana, sans-serif;">Wisely, the Team selected <a href="https://www.comet-meetings.com/" target="_blank">#CometMeetings</a> as the innovative environment for the HES Managers to explore creative approach to H2H (human to human) enhanced by digital. </span></div>
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<span style="font-family: Arial, Helvetica, sans-serif;">#HES Paris; #hotels; #cometmeetings; #HX-hospitality</span></div>
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<br />lizcraig.digitalhttp://www.blogger.com/profile/07973269414180102721noreply@blogger.com0tag:blogger.com,1999:blog-977852837015716118.post-81198035786122900262017-11-06T03:47:00.001-08:002017-11-06T06:50:52.056-08:00#websummit - Lisbon City Wide - Cool Photo Spots<div style="text-align: center;">
<b><span style="font-family: "verdana" , sans-serif;"><a href="https://websummit.com/" target="_blank">#WebSummit 2017 Lisbon</a> is truly a city-wide event.</span></b><br />
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</div>
<ul>
<li style="text-align: justify;"><span style="font-family: "verdana" , sans-serif;">Smooth, easy conference checkin<span style="font-family: "verdana" , sans-serif;"> at the airport. </span></span></li>
<li style="text-align: justify;"><span style="font-family: "verdana" , sans-serif;">An army of friendly, young volunteers</span></li>
<li style="text-align: justify;"><span style="font-family: "verdana" , sans-serif;">#websummit stickers on all Metro direction signs, letting you know where to get off - very helpful</span></li>
<li style="text-align: justify;"><span style="font-family: "verdana" , sans-serif;">Metro maps printed with correct stop indicated</span></li>
</ul>
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEivVJKT97jcOZBdZw2Z_PVi0r-h1Ra2kltfzir44lcVVaCBJfqbsjUSAB81FiphVjTBNhYXXUA0LAoRPKI2nczcKmD812Dj3psReZwLXB_Taqk5WBFtlC63zV8yN6SxF5ngnTQVoqCWIqk/s1600/lisbon+websummit+badge.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><b><img border="0" data-original-height="1303" data-original-width="918" height="400" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEivVJKT97jcOZBdZw2Z_PVi0r-h1Ra2kltfzir44lcVVaCBJfqbsjUSAB81FiphVjTBNhYXXUA0LAoRPKI2nczcKmD812Dj3psReZwLXB_Taqk5WBFtlC63zV8yN6SxF5ngnTQVoqCWIqk/s400/lisbon+websummit+badge.jpg" width="281" /></b></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;"><b>#websummit 2017 Liz Craig #lisbon</b></td></tr>
</tbody></table>
<span style="font-family: "verdana" , sans-serif;"><b>Cool idea</b> - Instgramable spots in central tourists areas - lots of WebSummiters took advantage!!</span><br />
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<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjMLfvp1J32n6BM3m1sO7Pt7UwAB504eebvOlrqm1bai76F4488eWyDrxjy2CbVnGMZjUXMudrGh5sdREEs7J8_DfqOajyi266wgJkwsjKFchUKrHxpGdDLGgC7oYZay_R0K28HJMKdBFg/s1600/websummit+barrior+alto.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="900" data-original-width="1600" height="225" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjMLfvp1J32n6BM3m1sO7Pt7UwAB504eebvOlrqm1bai76F4488eWyDrxjy2CbVnGMZjUXMudrGh5sdREEs7J8_DfqOajyi266wgJkwsjKFchUKrHxpGdDLGgC7oYZay_R0K28HJMKdBFg/s400/websummit+barrior+alto.jpg" width="400" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">#websummit - #lisbon Barrio Alto - great for Instagram</td></tr>
</tbody></table>
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<div style="text-align: justify;">
<span style="font-family: "verdana" , sans-serif;">Looking forward to brainfood + innovations to publish in <a href="http://hospitality-next.digital/">Hospitality-Next.digital</a> ; Bookings.com is here, Hilton is here, Trivago, I have my ticket ... going to #frenchtech side event!!</span></div>
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<span style="font-family: "verdana" , sans-serif;">#websummit; #frenchtech; #AWS; </span></div>
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lizcraig.digitalhttp://www.blogger.com/profile/07973269414180102721noreply@blogger.com0tag:blogger.com,1999:blog-977852837015716118.post-73490009814095226012017-09-27T02:02:00.005-07:002017-09-27T02:04:26.973-07:00Great Example Learn + Lunch - Facebook Live Event<div style="text-align: center;">
<span style="font-family: "verdana" , sans-serif;">Wow Event teaser by <a href="http://deepend.com.au/" target="_blank">Deepend Au</a> Agency - smart use of Facebook Live</span></div>
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<blockquote class="twitter-video" data-lang="en">
<div dir="ltr" lang="en">
Join us LIVE at 12:30pm, 22 Sep for a knowledge nourishing lunch w/ <a href="https://twitter.com/leila_alem">@leila_alem</a> - talking AR/VR, wearable's and AI! <a href="https://t.co/ZQneKC6kti">https://t.co/ZQneKC6kti</a> <a href="https://t.co/mTcy8q9qOy">pic.twitter.com/mTcy8q9qOy</a></div>
— Deepend (@Deepend) <a href="https://twitter.com/Deepend/status/910752373416456192">September 21, 2017</a></blockquote>
<script async="" charset="utf-8" src="//platform.twitter.com/widgets.js"></script>lizcraig.digitalhttp://www.blogger.com/profile/07973269414180102721noreply@blogger.com0tag:blogger.com,1999:blog-977852837015716118.post-41640596008286178812017-09-16T02:30:00.000-07:002017-09-16T02:32:23.086-07:00TooGoodToGo - #Anti-Food Waste Innovator<div style="text-align: center;">
<span style="font-family: "verdana" , sans-serif;"><b><a href="http://www.toogoodtogo.fr/" target="_blank">Too Good to Go</a> - Eat Well - Save Money - Save the Planet</b></span></div>
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<span style="font-family: "verdana" , sans-serif;"><b><br /></b></span></div>
<div style="text-align: justify;">
<span style="font-family: "verdana" , sans-serif;">Excellent, imaginatively presented interview with @LucieBasch, 25 year old founder of Too Good To Go France. App based food ordering system is a win-win-win:</span><br />
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<ul>
<li><span style="font-family: "verdana" , sans-serif;">Consumers - save money, time + eat well</span></li>
<li><span style="font-family: "verdana" , sans-serif;">Providers (restaurants, bakeries, food stores + chains) - realize some revenue vs. 0</span></li>
<li><span style="font-family: "verdana" , sans-serif;">Society - better planet, good for our souls</span></li>
</ul>
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<span style="font-family: "verdana" , sans-serif;"><br /></span> <span style="font-family: "verdana" , sans-serif;">Innovative concept, innovative business model, innovative generation of thinkers. True @changemakers</span></div>
<blockquote class="twitter-video" data-lang="en">
<div dir="ltr" lang="fr">
"Collaboration is the new competition" 👯<br />
L'interview pas comme les autres de notre fondatrice <a href="https://twitter.com/LucieBasch">@LucieBasch</a> c'est ici ! 👇🏼 <a href="https://t.co/Itb3bBaIq9">pic.twitter.com/Itb3bBaIq9</a></div>
— Too Good To Go FR (@TooGoodToGo_Fr) <a href="https://twitter.com/TooGoodToGo_Fr/status/908614003559149568">September 15, 2017</a></blockquote>
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Interview in French - but easy subtitles. Enjoy.<br />
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<a href="http://toogoodtogo.co.uk/" target="_blank"><span style="font-family: "verdana" , sans-serif;">Too Good To Go UK - English </span></a><br />
<span style="font-family: "verdana" , sans-serif;"><br /></span> <span style="font-family: "verdana" , sans-serif;"><a href="http://www.toogoodtogo.fr/" target="_blank">Too Good To Go France</a></span><br />
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<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: x-small;">#anti-gaspi; #repas prix reduit, #reduc food waste</span></div>
<script async="" charset="utf-8" src="//platform.twitter.com/widgets.js"></script>
lizcraig.digitalhttp://www.blogger.com/profile/07973269414180102721noreply@blogger.com0tag:blogger.com,1999:blog-977852837015716118.post-3037967876239909292017-09-12T02:32:00.000-07:002017-09-12T02:32:15.686-07:00Creating Distinctive Luxury #Hotels - Go Non-Traditional <div style="text-align: justify;">
<span style="font-family: Verdana, sans-serif;">Thank you Millennials - as you are a 'generation of trendsetters' those of us who are Millennial-midset are getting the luxury hotel experiences we prefer.</span></div>
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<span style="background-color: white;"><span style="font-family: Verdana, sans-serif;"><b><span style="color: #660000;">Excellent recent research </span></b><span style="color: #333333;">carried out at </span><a href="http://www.ehl.edu/en/home" style="color: #333333;" target="_blank">Ecole hôtelière de Lausanne</a><span style="color: #333333;"> shows affluent </span><a href="https://ehotelier.com/insights/2017/09/05/millennials-reshape-luxury/#.Wa5k-bl5Nko.linkedin" style="color: #333333;" target="_blank">Millennials will reshape luxury hotel experience</a><span style="color: #333333;">. Further, traditional luxury hotels are deemed '</span></span></span><span style="background-color: white; color: #333333;"><span style="font-family: Verdana, sans-serif;">non-innovative, unattractive and old-fashioned establishments'.</span></span></div>
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<span style="background-color: white; color: #333333;"><span style="font-family: Verdana, sans-serif;"><br /></span></span></div>
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<span style="background-color: white; color: #333333;"><span style="font-family: Verdana, sans-serif;">Fortunately, the research points out <b>key 'innovation' solutions</b> - focussed on design and uniqueness:</span></span></div>
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<ul>
<li style="text-align: justify;"><span style="color: #333333; font-family: Verdana, sans-serif;"><b>Human Capital</b> - attitude, personality, supported by tech will permit staff to increase personalized engagement</span></li>
<li style="text-align: justify;"><span style="font-family: Verdana, sans-serif;"><b>Organizational Design - 'boundaryless' hotels -</b> trendy social space + unique events designed to attract locals and other non-hotel guests</span></li>
<li style="text-align: justify;"><span style="color: #333333; font-family: Verdana, sans-serif;"><b>Unique Service - </b>personalized and unconventional experiences that have a meaningful impact on individuals</span></li>
</ul>
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<span style="color: #333333; font-family: Verdana, sans-serif;"><b>Some Luxury Hotel Leading Innovators</b></span></div>
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<span style="font-family: Verdana, sans-serif;"><b><span style="color: #660000;">Firmdale Hotels</span></b><span style="color: #333333;"> definitely gets it, creating </span><a href="https://www.firmdalehotels.com/a/whats-on/september-2017/18-sept-food-film-with-david-bez/" style="color: #333333;" target="_blank">#filmandfood </a><span style="color: #333333;">event that offers a vibrant combination:</span></span></div>
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhR-CDk6e0CBi2hjBdOItWRYLL_nvwToSzEvnmnisxzBEwYW4Pg8cWxxBl22A4qUVatJZQTTYJuCoq_049NKcCNUlk_F4DCCulqRiGFTB_t5C66XW21pW7F0gBSpVtbGLwRlRYSgiSTlu4/s1600/supeer+love.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="329" data-original-width="260" height="400" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhR-CDk6e0CBi2hjBdOItWRYLL_nvwToSzEvnmnisxzBEwYW4Pg8cWxxBl22A4qUVatJZQTTYJuCoq_049NKcCNUlk_F4DCCulqRiGFTB_t5C66XW21pW7F0gBSpVtbGLwRlRYSgiSTlu4/s400/supeer+love.jpg" width="315" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Source: <a href="https://www.lovemysalad.com/salad-lover/davidbez" target="_blank">David Bez Salad Blogger</a></td></tr>
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<ul>
<li style="text-align: left;"><span style="font-family: Verdana, sans-serif;">foodie movie 'Julie & Julia'</span></li>
<li style="text-align: left;"><span style="font-family: Verdana, sans-serif;">foodie blogger David Bez's new book launch</span></li>
<li style="text-align: left;"><span style="font-family: Verdana, sans-serif;">David and Oscar Restaurant’s Head Chef, Bradd Johns, rethinks imagination + nutrition with a 3 course dinner for the event</span></li>
</ul>
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<span style="font-family: Verdana, sans-serif;"><b><span style="color: #660000;">Ian Schrager</span></b><span style="color: #333333;"> hits the sweet spot - again - launching </span><b style="color: #660000;"><a href="https://www.fastcodesign.com/90132241/how-hotelier-ian-schrager-made-a-luxury-hotel-for-budget-travelers" target="_blank">Public Hotels in NYC</a>. </b>The homepage says it all!!</span></div>
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<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhLE6T3mmf5gj_NggrRRktGFWvz5Jf0IfOlvYUQn4FtVQr0JX7Iq2lMRNQDTTBvKzdAmY4nFute4036eLDqe2k3_P8qBmRRtoaIIpMNHMac5Nw57hHQYhrOsPlMPaAag4ARYAmyE0prQMs/s1600/public+hotels.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="1280" data-original-width="720" height="400" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhLE6T3mmf5gj_NggrRRktGFWvz5Jf0IfOlvYUQn4FtVQr0JX7Iq2lMRNQDTTBvKzdAmY4nFute4036eLDqe2k3_P8qBmRRtoaIIpMNHMac5Nw57hHQYhrOsPlMPaAag4ARYAmyE0prQMs/s400/public+hotels.jpg" width="225" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;"><a href="https://www.fastcodesign.com/90132241/how-hotelier-ian-schrager-made-a-luxury-hotel-for-budget-travelers" target="_blank">Public Hotels In Fast Company</a></td></tr>
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<span style="font-family: Verdana, sans-serif;">Read the Full Article - <a href="https://ehotelier.com/insights/2017/09/05/millennials-reshape-luxury/#.Wa5k-bl5Nko.linkedin" target="_blank">Millennials to Reshape Luxury Hotels</a></span></div>
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<span style="font-family: Arial, Helvetica, sans-serif;">Thank you for article share + discussion points</span></div>
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<span style="font-family: Arial, Helvetica, sans-serif;"><b style="background-color: white; color: #222222;"><span style="color: #606060;">Laurent Mergui</span></b></span></div>
<span style="background-color: white; color: #606060;"><i><span style="font-family: Arial, Helvetica, sans-serif;">Directeur CMH Paris / Managing Director</span></i></span><br />
<span style="color: #606060; font-family: Arial, Helvetica, sans-serif;"><br /></span>
<span style="color: #606060; font-family: Arial, Helvetica, sans-serif;">Thank for Fast Company article share</span><br />
<span style="color: #606060; font-family: Arial, Helvetica, sans-serif;"><b>Dean Minet</b> </span><a class="ProfileHeaderCard-screennameLink u-linkComplex js-nav" href="https://twitter.com/minettco" style="background: rgb(230, 236, 240); color: #657786; font-family: "Segoe UI", Arial, sans-serif; font-size: 14px; font-weight: bold; text-decoration-line: none !important;"><span class="username u-dir" dir="ltr" style="direction: ltr !important; unicode-bidi: embed;">@<span class="u-linkComplex-target" style="font-weight: normal;">minettco</span></span></a><span style="color: #606060; font-family: Arial, Helvetica, sans-serif;"><br /></span><br />
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lizcraig.digitalhttp://www.blogger.com/profile/07973269414180102721noreply@blogger.com0tag:blogger.com,1999:blog-977852837015716118.post-10123051216963934522017-09-01T06:13:00.000-07:002017-09-01T06:13:29.414-07:00The New Way to Hotel - Zoku + StayNTouch Innovate<span style="font-family: Verdana, sans-serif;">A refreshing view of <b>#hotel guest experience</b> ... produced by StayNTouch and filmed at the uber innovative <a href="https://youtu.be/V6O1eS0BQpo" target="_blank">Zoku Hotel </a>- a hybrid hotel.</span><br />
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<span style="font-family: Verdana, sans-serif;">A number of things standout in this video:</span><br />
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<ul>
<li><span style="font-family: Verdana, sans-serif;">The guest uses the mobile app for many actions - pre-arrival, probably booking, ordering a late check out (LCO) and check out payment authorization</span></li>
<li><span style="font-family: Verdana, sans-serif;">BUT chooses when he WANTS to interact with the staff - example, requesting meeting room materials.</span></li>
</ul>
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<iframe width="320" height="266" class="YOUTUBE-iframe-video" data-thumbnail-src="https://i.ytimg.com/vi/V6O1eS0BQpo/0.jpg" src="https://www.youtube.com/embed/V6O1eS0BQpo?feature=player_embedded" frameborder="0" allowfullscreen></iframe></div>
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<li><span style="font-family: Verdana, sans-serif;">The staff is tablet empowered permitting the staff member to be in motion, not stuck behind a desk</span></li>
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<li><span style="font-family: Verdana, sans-serif;">Personally greeting the guest on arrival</span></li>
<li><span style="font-family: Verdana, sans-serif;">Processing his requests</span></li>
<li><span style="font-family: Verdana, sans-serif;">Housekeeping staff communicating ready room</span></li>
</ul>
</ul>
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<span style="font-family: Verdana, sans-serif;">The video was made in 2016, so I imagine more changes have been made:</span></div>
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<ul>
<li><span style="font-family: Verdana, sans-serif;">Integrative mobile payment vs. credit card swipe on the tablet</span></li>
<li><span style="font-family: Verdana, sans-serif;">Keyless room access vs. key card</span></li>
</ul>
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<span style="font-family: Verdana, sans-serif;"><b>Bottom line:</b></span></div>
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<div>
<ul>
<li><span style="font-family: Verdana, sans-serif;">This short video demonstrates <b><i>today's hotel customer service expectations</i></b> and how hotels can deliver - supported by digital + mobile devices</span></li>
<li><span style="font-family: Verdana, sans-serif;">There is still<b><i> human experience (HX)</i></b> - when/for what is up to the guest.</span></li>
</ul>
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<span style="font-family: Verdana, sans-serif;"><i><b>This dynamic changes how we hospitality professionals need to think of our hotel operations.</b></i></span></div>
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<span style="font-family: Verdana, sans-serif;"><i><b><br /></b></i></span></div>
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<span style="font-family: Verdana, sans-serif;"><a href="http://www.stayntouch.com/" target="_blank">Stay N Touch</a> ... and their <a href="http://www.stayntouch.com/blog/" target="_blank">excellent blog</a></span></div>
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<span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">#digitalinnovation #hybridhotels #hx_hospitality</span></div>
lizcraig.digitalhttp://www.blogger.com/profile/07973269414180102721noreply@blogger.com0tag:blogger.com,1999:blog-977852837015716118.post-31514256617085014882017-08-29T03:04:00.000-07:002017-08-29T03:04:03.731-07:00Social Courage + #Hotel Housekeeping via @aremorch<div style="text-align: justify;">
<span style="font-family: Verdana, sans-serif;"><a href="https://aremorch.com/hotels/hotel-housekeeping-social-media-courage">Thank you Are </a><a class="" href="https://aremorch.com/hotels/hotel-housekeeping-social-media-courage">Morch</a> ! Wow + finally, smart strategies for using social media + mobile to optimize BOH (back of house) and FOH (Front Office) communications. <a href="https://aremorch.com/hotels/hotel-housekeeping-social-media-courage" target="_blank">Social Media Courage</a> blog post is a great place to start.</span></div>
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<span style="font-family: Verdana, sans-serif;">Outcome = Top notch, efficiently serviced guestrooms - the key physical product in #hotels.</span></div>
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<span style="font-family: Verdana, sans-serif;">Are Morch teamed up with <a class="" href="http://www.roomchecking.com/en" target="_blank">RoomChecking</a> to provide stats and actionable steps to 'socialize' Housekeeping communications - happier staff + guests.</span></div>
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<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEimRH5TT-SwmarPd8ZbamHvv24SKNj-V0MJPhlQ3CMmy8k4JeS7n8UccjyJHSrTzHLwMsetDA_PWXSuLA5S5G1YIKJQEeBfGs6WA_7261iexTb_kM2RYkwF-itJ_0kLBfkag3pBWYEZeWQ/s1600/sm_housekeeping_comm.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="478" data-original-width="808" height="236" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEimRH5TT-SwmarPd8ZbamHvv24SKNj-V0MJPhlQ3CMmy8k4JeS7n8UccjyJHSrTzHLwMsetDA_PWXSuLA5S5G1YIKJQEeBfGs6WA_7261iexTb_kM2RYkwF-itJ_0kLBfkag3pBWYEZeWQ/s400/sm_housekeeping_comm.png" width="400" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Source: <a href="http://www.roomchecking.com/en" target="_blank">RoomChecking</a><br /><br /><div style="text-align: justify;">
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</tbody></table>
<span style="font-family: Verdana, sans-serif;"><div style="text-align: justify;">
As a former Rooms Division Exec + GM, I have always had a special place for Housekeeping, Laundry + Maintenance Departments, so my favorite section of the blog posts = <b>Characteristics of a Great Houskeeper. </b></div>
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<span style="font-family: Verdana, sans-serif;"><b><br /></b></span></div>
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<span style="font-family: Verdana, sans-serif;">Of the 9 points<b>, willingness to be of genuine service </b>is a standout.</span></div>
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<span style="font-family: Verdana, sans-serif;"><br /></span></div>
<div>
<div style="text-align: justify;">
<span style="font-family: Verdana, sans-serif;">So, bravo for extensive coverage of social on BOH employees and communications.</span></div>
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<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiNwLymwIjYOoogu54ed_nHzhwiSiUoPzYsNeNVwLSBgfxcGytY9srFsL_mWDaXgl7A2Y68n-bCxakRqHkh2rGTvTdUvuGUzm57lKpt0i_0r43rTF77lA4TuyBloC5Mg-0284NemGDuC9w/s1600/hosp_gone_social.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="390" data-original-width="761" height="203" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiNwLymwIjYOoogu54ed_nHzhwiSiUoPzYsNeNVwLSBgfxcGytY9srFsL_mWDaXgl7A2Y68n-bCxakRqHkh2rGTvTdUvuGUzm57lKpt0i_0r43rTF77lA4TuyBloC5Mg-0284NemGDuC9w/s400/hosp_gone_social.png" width="400" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;"><a href="https://aremorch.com/" target="_blank">Source: Are Morch</a><br /><br /></td></tr>
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<span style="font-family: Verdana, sans-serif;">Read full Post <a href="https://aremorch.com/hotels/hotel-housekeeping-social-media-courage" target="_blank">Hotel Housekeeping Social Media Courage</a></span></div>
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<span style="font-family: Verdana, sans-serif;">#hotels #hotelhousekeeping #socialinnovation</span><div style="text-align: justify;">
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lizcraig.digitalhttp://www.blogger.com/profile/07973269414180102721noreply@blogger.com0tag:blogger.com,1999:blog-977852837015716118.post-57962235152479821272017-08-26T03:45:00.000-07:002017-08-26T03:47:37.413-07:00Top Digital Marketing Trends via ipfconline<span style="font-family: "verdana" , sans-serif;">Concise infographic by <b><a class="ProfileHeaderCard-screennameLink u-linkComplex js-nav" href="https://twitter.com/ipfconline1" style="background: rgb(230, 236, 240); color: #657786; font-size: 14px; text-decoration-line: none !important;"><span class="username u-dir" dir="ltr" style="direction: ltr !important; unicode-bidi: embed;">@<span class="u-linkComplex-target">ipfconline1</span></span> </a> </b></span><span style="font-family: "verdana" , sans-serif;">10 Digital #marketing trends - already impacting online efforts.</span><br />
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<span style="font-family: "verdana" , sans-serif;">Note - number 9 - Mobile = center stage in Customer Decision Journey</span><br />
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10 Major Digital <a href="https://twitter.com/hashtag/Marketing?src=hash">#Marketing</a> Trends to Pay Attention for 2017 [Infographic] <a href="https://twitter.com/hashtag/DigitalMarketing?src=hash">#DigitalMarketing</a> <a href="https://twitter.com/hashtag/Analytics?src=hash">#Analytics</a> <a href="https://twitter.com/hashtag/SocialMedia?src=hash">#SocialMedia</a> <a href="https://twitter.com/hashtag/SMM?src=hash">#SMM</a> <a href="https://twitter.com/hashtag/CRO?src=hash">#CRO</a> <a href="https://twitter.com/hashtag/SEO?src=hash">#SEO</a> <a href="https://twitter.com/hashtag/Mobile?src=hash">#Mobile</a> <a href="https://t.co/PM7b6gFJ4p">pic.twitter.com/PM7b6gFJ4p</a></div>
— ipfconline (@ipfconline1) <a href="https://twitter.com/ipfconline1/status/901149822518001664">August 25, 2017</a></blockquote>
<script async="" charset="utf-8" src="//platform.twitter.com/widgets.js"></script>lizcraig.digitalhttp://www.blogger.com/profile/07973269414180102721noreply@blogger.com0tag:blogger.com,1999:blog-977852837015716118.post-15018022695465242322017-06-11T11:17:00.000-07:002017-06-11T11:17:25.965-07:00#UPAEPParis 2017 - Arrive Next Sunday to Paris<div style="text-align: justify;">
<span style="font-family: Verdana, sans-serif;"><b><a href="http://www.cmh-academy.com/fr/cmh-paris/cmh-paris-centre-de-management-hotelier-international">CMH - IEMI Paris </a> welcomes UPAEP Faculty Led particpants to arrive next Sunday!!</b></span></div>
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<span style="font-family: Verdana, sans-serif;">CMH has created an innovative, immersive 4 week program designed to integrate classroom, blended learning, business visits + cultural outings.</span></div>
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<span style="font-family: Verdana, sans-serif;">The first week is Digital Week + the <a href="http://upaepdigitalweek.blogspot.com/">online classroom</a> is up!! </span></div>
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<span style="font-family: Verdana, sans-serif;">From Omnichannel Marketing to Wearables and Social Media, the first week will share cutting edge concepts and creative platforms with UPAEP participants.</span></div>
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<tr><td class="tr-caption" style="text-align: center;"><a href="http://upaepdigitalweek.blogspot.com/">CMH UPAEP 2017 Program - Online Classroom</a></td></tr>
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<a href="http://upaepparis2017.blogspot.fr/">Mobile Website</a> highlighting Paris events + ideas will be updated during the Participants' Visit.</div>
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#UPAEPParis #CMH #IEMI</div>
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lizcraig.digitalhttp://www.blogger.com/profile/07973269414180102721noreply@blogger.com0tag:blogger.com,1999:blog-977852837015716118.post-77301489811038825692017-05-23T08:02:00.000-07:002017-05-23T08:04:40.623-07:00#paris program UPAEP - IEMI - digital innovation program<div style="text-align: center;">
<span style="font-family: "verdana" , sans-serif;">Pre-trip<a href="http://upaepparis2017.blogspot.fr/"> Mobile site</a> live for<b> UPAEP Paris 2017 Program!</b></span></div>
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<span style="font-family: "verdana" , sans-serif;"><a href="http://www.cmh-academy.com/fr/cmh-paris/cmh-paris-centre-de-management-hotelier-international">CMH - IEMI </a>has created an immersive program for UPAEP + launched a travel trip site designed to help participants navigate via their mobile phones - in the travel planning stages + during their stay in Paris.</span><br />
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<li><span style="font-family: "verdana" , sans-serif;">Classwork + coursework</span></li>
<li><span style="font-family: "verdana" , sans-serif;">Presentations + sharing</span></li>
<li><span style="font-family: "verdana" , sans-serif;">Cultural visits</span></li>
<li><span style="font-family: "verdana" , sans-serif;">Local businesses visits</span></li>
<li><span style="font-family: "verdana" , sans-serif;">and yes...some free time to explore</span></li>
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<a href="https://twitter.com/UPAEP">@UPAEP</a> Paris 2017 pre-trip mobile site is live travel tips in ES, experience <a href="https://twitter.com/hashtag/paris?src=hash">#paris</a> ideas THX <a href="https://twitter.com/CMHacademy">@CMHacademy</a> <a href="https://twitter.com/oneglobe">@oneglobe</a> <a href="https://t.co/9plYLtwA3c">https://t.co/9plYLtwA3c</a> <a href="https://t.co/UU0tvT6TvR">pic.twitter.com/UU0tvT6TvR</a></div>
— Craig @ oneglobe (@oneglobe) <a href="https://twitter.com/oneglobe/status/866956609976750080">May 23, 2017</a></blockquote>
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<span style="font-family: "verdana" , sans-serif;">We look forward to welcoming the participants and their Professor in June. This is the 3rd year for the <a href="https://twitter.com/CMHacademy/status/863000935840272384">innovative International MBA program</a> at <span class="username u-dir" dir="ltr" style="background: rgb(245 , 248 , 250); color: #657786; direction: ltr; outline: 0px; unicode-bidi: embed;"><a class="ProfileHeaderCard-screennameLink u-linkComplex js-nav" href="https://twitter.com/CMHacademy" style="background: rgb(245, 248, 250); color: #657786; outline: 0px; text-decoration-line: none !important;"><span style="background: rgb(245 , 248 , 250); color: #657786; outline: 0px;">@</span><span class="u-linkComplex-target" style="background: rgb(245 , 248 , 250); color: #657786; outline: 0px;">CMHacademy</span></a></span></span></div>
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<span style="font-family: "verdana" , sans-serif;">#UPAEPParis</span></div>
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lizcraig.digitalhttp://www.blogger.com/profile/07973269414180102721noreply@blogger.com1tag:blogger.com,1999:blog-977852837015716118.post-77256739530889101532017-05-22T04:33:00.004-07:002017-05-22T05:52:32.440-07:00Social Media = Conversations with #Hotel Guests<span style="font-family: "verdana" , sans-serif;">Social conversations help differentiate your hotel + the positive advantages of your locale expertise. Most hotels are using social media just to push out sales messages. Smart hoteliers use social to engage guests in conversation - prior to stay, in destination (key = mobile users on Facebook), poststay.</span><br />
<span style="font-family: "verdana" , sans-serif;"><br /></span> <span style="font-family: "verdana" , sans-serif;">This brief presentation highlights best content mix....relevant for guests + shareable to THEIR social networks.</span><br />
<span style="font-family: "verdana" , sans-serif;"><br /></span> <span style="font-family: "verdana" , sans-serif;">I thank <a href="http://corentin-combalbert.strikingly.com/">Corentin ComBalbert</a> for putting it together.</span><br />
<span style="font-family: "verdana" , sans-serif;"><br /></span> <span style="font-family: "verdana" , sans-serif;"><br /></span> <iframe allowfullscreen="true" frameborder="0" height="299" mozallowfullscreen="true" src="https://docs.google.com/presentation/d/18m8xIpHEuuNYS4rF7PekjkQKQ1ALLTq1C5h_aIuyoq4/embed?start=false&loop=false&delayms=15000" webkitallowfullscreen="true" width="480"></iframe>lizcraig.digitalhttp://www.blogger.com/profile/07973269414180102721noreply@blogger.com0tag:blogger.com,1999:blog-977852837015716118.post-90781396408317821352017-05-09T06:04:00.001-07:002017-05-17T00:35:35.546-07:00Victor & Charles #AI Platform for Predicting Guest Delights<div style="text-align: justify;">
<span style="font-family: "verdana" , sans-serif;"><b><a href="http://victor-charles.com/web/en/page-home-en/">Victor & Charles</a> lead the way in hyper-personalization for delighting #hotel guests ... predictive analytics... absolutely cutting edge!</b></span></div>
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<span style="background-color: white; color: #444444; font-family: "verdana" , sans-serif;">A Paris #startup, analyzes public information (social networks, web content, ...), socio-cultural and behavioral to provide relevant information to hoteliers seeking to reach the next level of guest service.</span></div>
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<span style="font-family: "verdana" , sans-serif;"><a href="http://corentin-combalbert.strikingly.com/">Corentin Combalbert</a>, Hospitality Executive Services, recently met with the team to evaluate the impact of a '360 guest view' on future pre-demand guest services. He also had quite the experience with Victor & Charles chatbot - all positive!!</span></div>
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<span style="font-family: "verdana" , sans-serif;">Inside scoop from meeting below.</span></div>
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<iframe allowfullscreen="true" frameborder="0" height="299" mozallowfullscreen="true" src="https://docs.google.com/presentation/d/1SjOwAs3ULtvxbrsfWb9r_8sQvnQl4viFNLf9PB1hAu8/embed?start=false&loop=false&delayms=3000" webkitallowfullscreen="true" width="480"></iframe><br />
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<span style="font-family: "verdana" , sans-serif;"><b>Predicting guests' desires and providing personalized, delightful attention is the next generation of guest service.</b></span></div>
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<span style="font-family: "verdana" , sans-serif;"><a href="http://victor-charles.com/web/fr/articles/">Victor & Charles Press here.</a></span><br />
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<span style="font-family: Verdana, sans-serif;">Cross posted in <a href="http://hospitality-next.digital/ai-hotel-guest-service/">Hospitality-Next.Digital</a></span></div>
lizcraig.digitalhttp://www.blogger.com/profile/07973269414180102721noreply@blogger.com0tag:blogger.com,1999:blog-977852837015716118.post-55984703838787938122017-04-26T05:48:00.000-07:002017-04-26T05:48:35.833-07:00Paris #bistronomie2017 - visual celebration<div style="text-align: center;">
<span style="font-family: Verdana, sans-serif;">This video beautifully celebrates France, Paris + <a href="http://france.fr/fr/bistrotparis2"><b>Bistronomy.</b></a></span></div>
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<iframe width="320" height="266" class="YOUTUBE-iframe-video" data-thumbnail-src="https://i.ytimg.com/vi/E5JYrEMBEp8/0.jpg" src="https://www.youtube.com/embed/E5JYrEMBEp8?feature=player_embedded" frameborder="0" allowfullscreen></iframe></div>
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<span style="font-family: Verdana, sans-serif;">Sights, sounds, immersive experience. View this and pack your bags for Paris!!</span></div>
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<span style="font-family: Verdana, sans-serif;">What is Bistronomy?? A gastronomic revolution according to <a href="http://www.maille.com/en_GB/news/seasonal/Bistronomy-A-Revolution-In-Gastronomy.html">Maille </a>+ they know gastronomy!!</span></div>
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<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgtsprlXAoMmv4wR9oBC3uJJdFrVKcbLdlzmtbSCAhZWVlRbjbw1079WXaz3z-J7wilpQODXHzJTEVljuEuMT5q0DwJZnET-30AlU9KdUGZawI6TC9OauxlrgjOenGdYV0iJfAUjrYey7k/s1600/bistronomy_maille_define.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="116" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgtsprlXAoMmv4wR9oBC3uJJdFrVKcbLdlzmtbSCAhZWVlRbjbw1079WXaz3z-J7wilpQODXHzJTEVljuEuMT5q0DwJZnET-30AlU9KdUGZawI6TC9OauxlrgjOenGdYV0iJfAUjrYey7k/s400/bistronomy_maille_define.png" width="400" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif;">Bistonomie - Maille</span></td></tr>
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<span style="font-family: Verdana, sans-serif;">#bistronomie2017 #paris #bistronomy</span></div>
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lizcraig.digitalhttp://www.blogger.com/profile/07973269414180102721noreply@blogger.com0tag:blogger.com,1999:blog-977852837015716118.post-57145563783163886582017-03-29T08:55:00.000-07:002017-03-29T09:16:55.380-07:00#paris TouristinParis - Local Info Touchscreen Bus Stops - super!!<span style="font-family: "verdana" , sans-serif;">Wild idea - so smart - local 'best' recommendations at bus stops + send to your mobile email. Too much fun!!</span><br />
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<span style="font-family: "verdana" , sans-serif;">Merci <span class="username u-dir" data-aria-label-part="" dir="ltr" style="background: rgb(245 , 248 , 250); color: #657786; direction: ltr; text-decoration: none; unicode-bidi: embed;"><a class="account-group js-account-group js-action-profile js-user-profile-link js-nav" data-user-id="2258953441" href="https://twitter.com/touristinparis" style="background: rgb(245, 248, 250); color: #657786; text-decoration: none;">@touristinparis</a> </span></span><br />
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<span style="font-family: "verdana" , sans-serif;"><span style="background-color: white;">Love your app - neat video!!</span></span><br />
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<span style="font-family: "verdana" , sans-serif;"><span style="background-color: white; font-size: 13px;">Full article T<a href="http://thetouristinparis.com/paris/fr/the-tourist-in-paris-application-disponible-abribus-digitaux-jcdecaux-de-ville-de-paris/" target="_blank">ouch Screen Bus Stops via Tourist in Paris</a> - in FR</span></span><br />
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<a href="http://thetouristinparis.com/paris/wp-content/uploads/2016/07/IMG_9509-900x600.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://thetouristinparis.com/paris/wp-content/uploads/2016/07/IMG_9509-900x600.jpg" height="213" width="320" /></a></div>
<span style="font-family: "verdana" , sans-serif;"><span style="background-color: white; font-size: 13px;"><br /></span></span>lizcraig.digitalhttp://www.blogger.com/profile/07973269414180102721noreply@blogger.com0tag:blogger.com,1999:blog-977852837015716118.post-61494236203062198832017-03-29T06:07:00.001-07:002017-03-29T06:13:10.446-07:00Innovative City to City #startup Exchange London + Paris<div style="border: 0px; box-sizing: border-box; color: #666666; font-size: 14px; margin-bottom: 8px; outline: 0px; padding: 0px; vertical-align: baseline;">
<span style="font-family: Verdana, sans-serif;"><a href="http://www.parisandco.paris/" style="border: 0px; box-sizing: border-box; color: #2f90b0; font-style: inherit; margin: 0px; outline: none; padding: 0px; text-decoration: none; vertical-align: baseline;"><b>Paris & Co</b></a> , a leading international innovation eco-system, together with the Mayor of London and Mayor of Paris has announced <a href="http://www.parisandco.com/news/london-and-paris-announce-ground-breaking-business-and-tourism-partnerships" style="border: 0px; box-sizing: border-box; color: #2f90b0; font-style: inherit; margin: 0px; outline: none; padding: 0px; text-decoration: none; vertical-align: baseline;"><b>‘City to City Business Welcome Programme’</b></a><a href="http://www.parisandco.com/news/london-and-paris-announce-ground-breaking-business-and-tourism-partnerships" style="border: 0px; box-sizing: border-box; color: #2f90b0; font-style: inherit; font-weight: inherit; margin: 0px; outline: none; padding: 0px; text-decoration: none; vertical-align: baseline;">.</a></span></div>
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<span style="font-family: Verdana, sans-serif;">An outstanding collaboration to generate international startup exchanges seeking financing and trade between the 2 capitals:</span><br />
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<span style="background-color: white; border: 0px; box-sizing: border-box; font-family: Georgia, serif; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">The agreement will, for the first time, jointly showcase London and Paris to overseas visitors, while a new initiative called the City-to-City Business Welcome Programme will encourage and facilitate the flow of trade and investment between the two cities.</span></blockquote>
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<tr><td class="tr-caption" style="text-align: center;">City to City Welcome Programme London + Paris</td></tr>
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The <b>City-to-City Business Welcome </b>programme will include</div>
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<li style="border: 0px; box-sizing: border-box; font-family: inherit; font-style: inherit; font-weight: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">assistance with company set-up,</li>
<li style="border: 0px; box-sizing: border-box; font-family: inherit; font-style: inherit; font-weight: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">access to co-working space,</li>
<li style="border: 0px; box-sizing: border-box; font-family: inherit; font-style: inherit; font-weight: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">introduction to the local tech ecosystem and networking, and</li>
<li style="border: 0px; box-sizing: border-box; font-family: inherit; font-style: inherit; font-weight: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">discounted accommodation.</li>
<li style="border: 0px; box-sizing: border-box; font-family: inherit; font-style: inherit; font-weight: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">Eurostar will also provide entrepreneurs with preferential rates on their services.</li>
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<a href="http://www.parisandco.com/media/28%20mars%20-%20Paris%20%20London%20Business%20Welcome%20V3.pdf" style="background-color: transparent; border: 0px; box-sizing: border-box; color: #2f90b0; font-family: inherit; font-style: inherit; font-weight: inherit; margin: 0px; outline: none; padding: 0px; text-decoration: none; vertical-align: baseline;">The full presentation PDF is here.</a></div>
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Further, the programme is also designed to jointly promote tourism for both destinations, attracting a greater flow of international visitors.</div>
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<span style="border: 0px; box-sizing: border-box; font-family: inherit; font-style: inherit; font-weight: 700; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">Bottom line = a co-commitment to grow jobs, economy, innovative new enterprises…and tourism!!</span></div>
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<a href="http://www.parisandco.com/news/london-and-paris-announce-ground-breaking-business-and-tourism-partnerships" style="background-color: transparent; border: 0px; box-sizing: border-box; color: #2f90b0; font-family: inherit; font-style: inherit; font-weight: inherit; margin: 0px; outline: none; padding: 0px; text-decoration: none; vertical-align: baseline;">Read the full article from Paris & Co </a></div>
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#startups #tourism #paris #london</div>
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Cross Post in <a href="http://hospitality-next.digital/innovative-startup-exchange-london-paris/" target="_blank">Hospitality-Next.Digital</a></div>
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lizcraig.digitalhttp://www.blogger.com/profile/07973269414180102721noreply@blogger.com0tag:blogger.com,1999:blog-977852837015716118.post-52588365085730144282017-03-25T07:20:00.000-07:002017-03-25T07:20:15.288-07:00Hospitality Technology - Augment Human - Replace NO<div style="text-align: justify;">
<span style="font-family: Verdana, sans-serif;">A shareworthy quote from <a href="https://twitter.com/lyleworthington" target="_blank">@lyleworthington</a> speaking at recent <a href="http://yhsglobal.com/" target="_blank">Young Hoteliers Summit</a>. As #hotel guests increasing use digital tools of THEIR choice, hospitality pros need to think differently to retain that H2H - human to human contact - that's why we are in this business.</span></div>
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<span style="font-family: Verdana, sans-serif;">Young Hoteliers Summit is held annually at <a href="http://www.ehl.edu/en" target="_blank">Ecole Hoteliere in Lausanne Switzerland.</a> Lyle Worthington is a Metro Techstars mentor, CIO of <a href="https://www.thestudenthotel.com/" target="_blank">The Student Hotel </a> - innovative accommodation, co-working, social space concept.</span></div>
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<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgSulpjQr_xnokqu0NrmSmaFqZnsYi6Es3LMrEUaJvF9TwrWG_KXQQMDuADmpHIuGRx0e2mdMXug9PAEltFpBDD1N0eFmCXIZS-MwNJiFh8MvSwkdQlTqjAXSj9DcXoQJy0QD7SO9Mk9vc/s1600/student_hotel.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="132" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgSulpjQr_xnokqu0NrmSmaFqZnsYi6Es3LMrEUaJvF9TwrWG_KXQQMDuADmpHIuGRx0e2mdMXug9PAEltFpBDD1N0eFmCXIZS-MwNJiFh8MvSwkdQlTqjAXSj9DcXoQJy0QD7SO9Mk9vc/s400/student_hotel.png" width="400" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif;">The Student Hotel Group - Not just for Students</span></td></tr>
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<blockquote class="tr_bq" style="font-size: 16px; line-height: 22px; white-space: pre-wrap; word-wrap: break-word;">
<a class="account-group js-account-group js-action-profile js-user-profile-link js-nav" data-user-id="3871595074" href="https://twitter.com/MetroAccel" style="background: transparent; color: #657786; text-decoration: none;"><span class="FullNameGroup"><strong class="fullname show-popup-with-id " data-aria-label-part="" style="color: #14171a;">METRO Accelerator</strong><span class="UserBadges" style="font-size: 0.9em; position: relative; top: 1px;"></span><span class="UserNameBreak"> </span></span><span class="username u-dir" data-aria-label-part="" dir="ltr" style="direction: ltr !important; font-size: 13px; unicode-bidi: embed;">@MetroAccel</span></a> <small class="time" style="color: #657786; font-size: 13px;"> <a class="tweet-timestamp js-permalink js-nav js-tooltip" data-conversation-id="841671507579408384" href="https://twitter.com/MetroAccel/status/841671507579408384" style="background: transparent; color: #657786; text-decoration: none;" title="4:24 PM - 14 Mar 2017"><span class="_timestamp js-short-timestamp " data-aria-label-part="last" data-long-form="true" data-time-ms="1489505099000" data-time="1489505099">Mar 14</span></a></small><span class="u-hiddenVisually" style="border: 0px !important; clip: rect(1px 1px 1px 1px) !important; font-size: 1px !important; height: 1px !important; overflow: hidden !important; padding: 0px !important; position: absolute !important; width: 1px !important;">More</span>Our mentor <a class="twitter-atreply pretty-link js-nav" data-mentioned-user-id="23616643" dir="ltr" href="https://twitter.com/lyleworthington" style="background: transparent; color: #035203; text-decoration: none;">@lyleworthington</a>, CIO of <a class="twitter-atreply pretty-link js-nav" data-mentioned-user-id="314461205" dir="ltr" href="https://twitter.com/TheStudentHotel" style="background: transparent; color: #035203; text-decoration: none;">@TheStudentHotel</a> & president of <a class="twitter-atreply pretty-link js-nav" data-mentioned-user-id="20529950" dir="ltr" href="https://twitter.com/HFTP" style="background: transparent; color: #035203; text-decoration: none;">@HFTP</a> is the challenge provider of <a class="twitter-atreply pretty-link js-nav" data-mentioned-user-id="238955702" dir="ltr" href="https://twitter.com/yhsglobal" style="background: transparent; color: #035203; text-decoration: none;">@yhsglobal</a> contest at <a class="twitter-atreply pretty-link js-nav" data-mentioned-user-id="24147216" dir="ltr" href="https://twitter.com/EHLnews" style="background: transparent; color: #035203; text-decoration: none;">@EHLnews</a></blockquote>
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<br />lizcraig.digitalhttp://www.blogger.com/profile/07973269414180102721noreply@blogger.com0tag:blogger.com,1999:blog-977852837015716118.post-33212470902973775362017-03-20T04:30:00.001-07:002017-03-20T04:30:25.708-07:00les cuistots migrateurs...two birds: you know the rest!<div dir="ltr" style="text-align: left;" trbidi="on">
<span style="font-family: Verdana, sans-serif;"><b><a href="http://lescuistotsmigrateurs.com/" target="_blank">Les Cuistots Migrateurs</a>:</b> Kill two birds with one stone? </span><br />
<span style="font-family: Verdana, sans-serif;">Better still, why not come up with two great ideas in one innovative start-up?</span><br />
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<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgQQX2rkmxJTtqckcWBGnPLUZ6iRMuuRGSLDc__nDQJA3IyuwvyiP5XO9wA2xt5XLkYr__Al6ksFtkP5uhPH-Rg9caTBsfwHd4PshjLWtl4XTcuKtyIuPb078CIbZ_Y8LU91D4JsV6KttI/s1600/cuistot.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><span style="color: black; font-family: Verdana, sans-serif;"><img border="0" height="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgQQX2rkmxJTtqckcWBGnPLUZ6iRMuuRGSLDc__nDQJA3IyuwvyiP5XO9wA2xt5XLkYr__Al6ksFtkP5uhPH-Rg9caTBsfwHd4PshjLWtl4XTcuKtyIuPb078CIbZ_Y8LU91D4JsV6KttI/s400/cuistot.png" width="400" /></span></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;"><span style="font-family: Verdana, sans-serif;">a table avec les cuistots!</span></td></tr>
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</span></span><!--[endif]--><b>Industry<o:p></o:p></b></span></div>
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0.0001pt 83.25pt; text-align: justify; text-indent: -18pt; vertical-align: baseline;">
<!--[if !supportLists]--><span style="font-family: Verdana, sans-serif;"><span style="font-size: 10pt;">o<span style="font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]-->Hospitality, Restauration,
Foodtech, Lifestyle.<o:p></o:p></span></div>
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<span style="font-family: Verdana, sans-serif;"><b style="text-indent: -18pt;">Benefits </b><span style="text-indent: -18pt;">of</span><span style="text-indent: -18pt;"> the
concept include a different perspective on migrants ; from « international
problem » to « cultural culinary exchange » ; providers of
French wholesale food industry as well as importers of exotic herbs and spices.
The services benefit office-bound Parisians as well as those wanting to have an
unusual homecooked meal on the table when their neighborhood provides few
innovative choices</span></span></div>
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<!--[if !supportLists]--><span style="font-family: Verdana, sans-serif;"><span style="font-size: 10pt;">o<span style="font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]-->The added
feature is humanitarian : providing work for immigrants whose lives have
been turned upside down and whose skills have been underutilized. What better
way to integrate into a new culture and country than via the hospitality of
offering a regional specialty to share at the dinner table ?<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: Verdana, sans-serif;"><span style="font-size: 10pt;">o<span style="font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]-->Les Cuistots
Migrateurs could be used in hospitality as an alternate choice to the expense
of running an in situ restaurant whilst providing hotel guests with a variety
of unusual lunch and dinner choices delivered directly to the hotel<o:p></o:p></span></div>
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</span></span><!--[endif]--><b>Innovation Brief <o:p></o:p></b></span></div>
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<span style="font-family: Verdana, sans-serif;"><span style="font-size: 10pt;">o<span style="font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]-->Les cuistots
migrateurs are certainly a welcome innovation in France today, offering a
unique solution to integrating refugees to the French way of life by providing careers.
As the New York Times wrote:</span></blockquote>
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<span style="font-family: Verdana, sans-serif;"> </span><span style="background-color: white; font-family: Georgia, "Times New Roman", serif;">"Les Cuistots Migrateurs is a bold new venture
created by two intrepid French entrepreneurs who are trying to change the way
Parisians view immigrants by introducing the French to the best of the
newcomers’ home cuisines."</span></blockquote>
<ul style="margin-top: 0cm; text-align: left;" type="disc">
<li><b style="text-align: justify; text-indent: -18pt;"><span style="font-family: Verdana, sans-serif;">Key points</span></b></li>
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<li class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; vertical-align: baseline;"><span style="font-family: Verdana, sans-serif;">New employment provider<o:p></o:p></span></li>
<li class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; vertical-align: baseline;"><span style="font-family: Verdana, sans-serif;">Helping lessen the pain and disorientation of refugees of war and
economic hardships<o:p></o:p></span></li>
<li class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; vertical-align: baseline;"><span style="font-family: Verdana, sans-serif;">Provision of a wider choice and delivery method for authentic
cuisines little known in France</span></li>
</ul>
</ul>
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<span style="font-family: Verdana, sans-serif;">Read <a href="http://www.la-croix.com/Economie/Economie-solidaire/Les-Cuistots-migrateurs-font-cuisiner-refugies-2017-01-31-1200821460" target="_blank">full article about Les Cuistots Migrateurs</a> </span></div>
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<span style="font-family: Verdana, sans-serif;">#hotelinnovation, #foodtech#restaurant
innovation #startup<span style="font-size: 9.5pt;"><o:p></o:p></span></span></div>
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