Thursday, April 26, 2018

Hotels Use AI - Deliver Awesome User Experience

Chatbots Magazine details Intelligent Travel companions impact for Hotel Guests.

Key Quote:
"Travellers have evolved lately and desire a great mixture of high-grade personalization and exceptional service standards on the go. On the other hand, hotel operations often get complicated due to heavy amounts of data about visitors and hotel staff, resulting in critical challenges related to flawless customer experience. This is where intelligent travel phones can come to assist".
AI enabled phones permit hotels to deliver:
  • Fast online assistance
  • Personalized options and recommendations
  • Saving user preferences and page visits
  • Travel bookings and safe routes
  • Advanced meal/drink preferences
  • Room booking and reservations
 Combined with AI voice enabled tools, such as Amazon's Alexa, offer guests easy, efficient methods of 'ordering' services.
"Guests save time and efforts by placing their order without spending time typing the request details using touch gestures on their mobile phone. Alexa is there to fetch information, note down and suggest pre-emptively. Hotel staff receives the precise order in the first attempt without even refining it, which ensures smoother, faster customer service".

Room Service chatbot conversation below:
Chatbots Magazine - Alexa conversation with Hotel Guest



Full Read Chatbots Magazine article - 

#hotels; #AI; #artificialintelligence; AI enabled phones; Intelligent Travel companions

Wednesday, March 21, 2018

Monday, March 19, 2018

CMH MBA Paris - green local social @ #HotelHackfest

       CMH Academy Paris #HotelHackfest = an inspiring, innovative session!


Now for the hard part - choosing the winning Hack Road Map for Green - Local - Social.  Student submissions are amazing!  

Our strategy advisors were great!!  They helped teams understand the challenges of implementing change, from owners' perspective

Anthony, from HES, spoke of his first hand eco experience in Brazil.  Real life + impressive!  Each advisor was a recent grad of CMH MBA program.

Alison is truly social - she postedMOB hotel photos + blog comments!


Our team really enjoyed the Hackfest at the MOB Hotel. It was entertaining and unexpected and the croissants were delicious! Also, it was the opportunity for us to visit the MOB Hotel which is quite the place!
At the end of the "meeting", we got some ideas about green concepts and how to be a green hotelier. We hope you will like our idea as much as we do! 

Winners will be announced tomorrow - watch this space!!!  More CMH Photos!!

#CMH-paris; #HotelHackfest; LizCraig.digital
Cross posted in Hotel Hackfest

Tuesday, February 13, 2018

TravelTripper #mobile bookings stats 2018 = success tips

 #Hotels - it is a Mobile First World!!

Travel Tripper blog published important stats for bookings via mobile.   

Quote:
Over one third of people now use a mobile device to book a hotel room. That’s according to the latest Travel Flash Report by Criteo.

Success Tips for Hotel Direct Bookings via Mobile:

  • fast and frictionless experience - best accomplished by mobile dedicated site + hotel's RWD site
  • assure mobile customers feel they’re receiving the most relevant information 
  • assure mobile is best price possible - no need to go to desktop site to book
    • consider creating + promoting 'mobile rate' 


Read full article - Travel Tripper Important Mobile Booking Stats for Hotels

#mobilebookings #hotels @Travel_Tripper

Wednesday, December 6, 2017

#websummit - Women in Tech - Mentor by Booking.com

The #WebSummit in Lisbon was exciting, energizing + a huge success.  Indeed, Booking.com Women in Tech Mentor 3 day program was standing room only.

I was asked to be a mentor and met some amazing + ambitious young women.  Most were seeking specific tactics for 'what's next' in their careers.  The sessions went so well, I met one of the ladies for a coffee post #WebSummit ... what a pleasure!

A shout out to Nicola Lyons, WebSummit Community Manager, who was the hands on coordinator - well done!

#websummit 2017 - Women in Tech Initiative

Quote from Gillian Tans, Booking.com CEO:
“We strongly believe that gender diversity is key to building a workforce that fosters innovation, collaboration and creativity and we are continuously working to make Booking.com one of the most gender-balanced companies in the world"
I was delighted to be a mentor for Women in Tech Initiative
 Back to Lisbon for #WebSummit 2018 - I hope to include some of my Online Business Development MBA students in this program.


More Women in Tech !!

#websummit2017; women in tech booking.com

Tuesday, November 28, 2017

HES Digital Futures Presentation #cometmeetings

The team at Hotel Executive Solution held their #Hotel Managers workshop 28/11 to explore the impact of digital on guest services and hotel operations.

I thank them for inviting me to present now-near big picture - how guest expectations of superior service are evolving dynamically.

Leadership Team at Hotel Executive Solution


The key concept = Guests expect to access hotel services digitally. Hoteliers need to be creative to deliver HX (human experience) enhanced by digital. 



Wisely, the Team selected #CometMeetings as the innovative environment for the HES Managers to explore creative approach to H2H (human to human) enhanced by digital. 

#HES Paris; #hotels; #cometmeetings; #HX-hospitality


Monday, November 6, 2017

#websummit - Lisbon City Wide - Cool Photo Spots

#WebSummit 2017 Lisbon is truly a city-wide event.


  • Smooth, easy conference checkin at the airport. 
  • An army of friendly, young volunteers
  • #websummit stickers on all Metro direction signs, letting you know where to get off - very helpful
  • Metro maps printed with correct stop indicated
#websummit 2017 Liz Craig   #lisbon
Cool idea - Instgramable spots in central tourists areas - lots of WebSummiters took advantage!!

#websummit - #lisbon Barrio Alto - great for Instagram

Looking forward to brainfood + innovations to publish in Hospitality-Next.digital ; Bookings.com is here, Hilton is here, Trivago, I have my ticket ... going to #frenchtech side event!!

#websummit; #frenchtech; #AWS;