As an analyst of changing guest service expectations, hotel Service 3.0, I am seeing more and more provider entries into the marketplace. This service+satisfaction tech by Neon is one of the latest.
While each provider has pro's + con's of capabilities, the most important aspect is that independent hotels + smaller, hospitality groups will be able to compete effectively with major brands in the area of digitally delivered services.
Creatively crafted services will permit small budget hotels to differentiate in the marketplace.
A smart article from Skift on the topic - Smartphones as the Concierges of the Future
NEON Concierge Screencast from Ryan on Vimeo.