Social = travel hotel #guest service point!!
Air France uses @youtube advertising to promote 24/7 traveler services via their social networks.
This is so smart!! Most travelers are on mobile, multitasking + want immediate answers.
Mobile + Messenger + Service = traveler expectations....a must for #hotels and travel industry.
How to accomplish? Not quite as easy - staff orientation, Bots + AI are the key elements.
If your independent hotel needs some insight or help, please contact us. Social -mobile as #hotel Service touchpoints is our specialty....we are happy to share.