Wednesday, September 7, 2016

Social as #GuestService 24/7 AirFrance advert - travellers service touchpoints

Social = travel hotel #guest service point!! 

Air France uses @youtube advertising to promote 24/7 traveler services via their social networks.  

This is so smart!!  Most travelers are on mobile, multitasking + want immediate answers.



Mobile + Messenger + Service = traveler expectations....a must for #hotels and travel industry.

How to accomplish?  Not quite as easy - staff orientation,  Bots + AI are the key elements.




If your independent hotel needs some insight or help, please contact us.  Social -mobile as #hotel Service touchpoints is our specialty....we are happy to share.

Liz Craig
craig@ogn-xtra.com



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