Sunday, September 4, 2016

Travel #hotel booking bot boom = Messenger + chatbot + AI

Will mobile users have a conversation via Facebook Messenger + then book?  Major OTAs and brands seem to think so.

Tnooz article - Travel Queries on Facebook Messenger is concise rundown.

Why does it make sense ?

In others words, customers are already there + talking - the business opportunity is to join the conversation (mindfully).

What does a chatbot booking feel like?  This Iceland Air vid is excellent!

Other leaders in the book-by-chat field include:

Not an exhaustive list....just the beginning.

Next - chatbots + human role in #hotel guest service.