Thursday, April 26, 2018

Hotels Use AI - Deliver Awesome User Experience

Chatbots Magazine details Intelligent Travel companions impact for Hotel Guests.

Key Quote:
"Travellers have evolved lately and desire a great mixture of high-grade personalization and exceptional service standards on the go. On the other hand, hotel operations often get complicated due to heavy amounts of data about visitors and hotel staff, resulting in critical challenges related to flawless customer experience. This is where intelligent travel phones can come to assist".
AI enabled phones permit hotels to deliver:
  • Fast online assistance
  • Personalized options and recommendations
  • Saving user preferences and page visits
  • Travel bookings and safe routes
  • Advanced meal/drink preferences
  • Room booking and reservations
 Combined with AI voice enabled tools, such as Amazon's Alexa, offer guests easy, efficient methods of 'ordering' services.
"Guests save time and efforts by placing their order without spending time typing the request details using touch gestures on their mobile phone. Alexa is there to fetch information, note down and suggest pre-emptively. Hotel staff receives the precise order in the first attempt without even refining it, which ensures smoother, faster customer service".

Room Service chatbot conversation below:
Chatbots Magazine - Alexa conversation with Hotel Guest

Full Read Chatbots Magazine article - 

#hotels; #AI; #artificialintelligence; AI enabled phones; Intelligent Travel companions