Friday, November 20, 2015

Hotels Use Texting for Guest Service

It makes sense!!  Almost 90% of people with smart phone use texting for their communications.  

This Customer Think article provides a number of examples of guest-hotel and hotel-guest texting for services.

Key Takeaway:
With texting, hotels can make sure their customer service isn’t taking a vacation. Using the right technology, they can boost engagement and grow revenue by contacting customers on a channel they prefer, and also foster loyalty with an intelligent mobile experience that travels with them and anticipates their needs.

Used in conjunction with geo-targeting + predictive requests, personalized smart hotel texting can be a revenue source.