Hotels Use Texting for Guest Service

It makes sense!!  Almost 90% of people with smart phone use texting for their communications.  

This Customer Think article provides a number of examples of guest-hotel and hotel-guest texting for services.

Key Takeaway:

With texting, hotels can make sure their customer service isn’t taking a vacation. Using the right technology, they can boost engagement and grow revenue by contacting customers on a channel they prefer, and also foster loyalty with an intelligent mobile experience that travels with them and anticipates their needs.

Used in conjunction with geo-targeting + predictive requests, personalized smart hotel texting can be a revenue source.

Full CustomerThink article here.

#LoungeUp Paris mobilizes Guest Service at Hotel Mercure Opera Garnier

Lounge Up, mobile app for hotel industry empowering guest communication and service delivery, has released this video in co-operation with Hotel Mercure Opera Garnier.  Marc Pilard, Deputy Director, explains the impact of mobilizing guest communications + services at his hotel.  

Excellent to hear from hospitality professionals how they plan to dialogue + deliver services to continuously connected, smart phone enabled hotel guests.

Very forward looking on the part of Mercure. Bravo