#LoungeUp Paris mobilizes Guest Service at Hotel Mercure Opera Garnier

Lounge Up, mobile app for hotel industry empowering guest communication and service delivery, has released this video in co-operation with Hotel Mercure Opera Garnier.  Marc Pilard, Deputy Director, explains the impact of mobilizing guest communications + services at his hotel.  

Excellent to hear from hospitality professionals how they plan to dialogue + deliver services to continuously connected, smart phone enabled hotel guests.

Very forward looking on the part of Mercure. Bravo

Hotel Service on Smartphones - tech market heats up

As an analyst of changing guest service expectations,  hotel Service 3.0, I am seeing more and more provider entries into the marketplace.  This service+satisfaction tech by Neon is one of the latest.

While each provider has pro's + con's of capabilities, the most important aspect is that independent hotels + smaller, hospitality groups will be able to compete effectively with major brands in the area of digitally delivered services. 

 Creatively crafted services will permit small budget hotels to differentiate in the marketplace.

A smart article from Skift on the topic - Smartphones as the Concierges of the Future


NEON Concierge Screencast from Ryan on Vimeo.