Thank you Are Morch ! Wow + finally, smart strategies for using social media + mobile to optimize BOH (back of house) and FOH (Front Office) communications. Social Media Courage blog post is a great place to start.
Outcome = Top notch, efficiently serviced guestrooms - the key physical product in #hotels.
Are Morch teamed up with RoomChecking to provide stats and actionable steps to 'socialize' Housekeeping communications - happier staff + guests.
As a former Rooms Division Exec + GM, I have always had a special place for Housekeeping, Laundry + Maintenance Departments, so my favorite section of the blog posts = Characteristics of a Great Houskeeper.
Of the 9 points, willingness to be of genuine service is a standout.
So, bravo for extensive coverage of social on BOH employees and communications.
|Source: Are Morch|
#hotels #hotelhousekeeping #socialinnovation