Monday, November 4, 2013

Sunconnect by #ThomasCook takes digital hotel services to a new level

Thomas Cook announces SunConnect for their resort properties.

Finally, a travel and hospitality organization that truly understands 'connectedness' as central to delivering guest services and engaging communications.  Moving far beyond free WiFi + micro-sites, Sunconnect is 'high touch' via 'high tech'.

Key Quote:
SunConnect is the first sun and beach holiday experience to use digital technology including a user-friendly website, free wireless internet throughout the resort-site, and the ability to browse and book daily activities through smartphones and tablets. Customers will be supported by a ConnectScout - a web-savvy holiday host who will facilitate digital activities for the whole family such as geocaching or Xbox gaming.

It is a very exciting time for digitally delivered guest service innovations.  Futuremakers will continue to publish examples of excellence in Service 3.0.

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