#aliceapp aids Hoteliers - proactive use of data = save money

AliceApp staff member posted real life examples of how #hotels use available data to improve guest satisfaction and/or save money.

As a former GM, I was particularly impressed by this maintenance staff story:

On a hunch, a Maintenance Manager at a top NYC boutique hotel called ALICE’s analytics specialists and requested that they pull all of the internal tickets tagged “#fix: leaky faucet” over the past 6 months. As he had guessed, all of the requests were originating from the Southwest part of the building, focused around 10 floors. Upon further investigation, it turned out that there was corrosion in the pipes, and by taking proactive measures rather than passively waiting for a major issue, the hotel was able to save thousands of dollars and months of headache.

I will definitely be using these examples with my MBA students.

Here is the full post - How Hoteliers are Using Data to Improve their Operations. 

#legeneralhotel hosts CMH Paris Executive MBA

Arthur Douillard, Hotel Director at +legeneralhotel, shared his management perspectives with CMH Paris Executive MBA participants.

A wide range of topics were discussed from staffing to social media.  Arthur's passion for personalized and optimized guest experience was evident and impressive.  Full details are here in CMH Paris website.

The interview was followed by a tour of Le General Hotel's vibrantly renewed lobby and guestrooms....the re-look has a distinctly social vibe!!  

Disclosure: Liz Craig (me) is an Instructor in CMH's Executive MBA program and Le General Hotel is a Oneglobenet.work client.

#hospitality Service #hackathon @CMH Paris...winners are...

CMH Paris + Liz Craig Digital (ok, me) sponsored a first of its kind #hospitality service hackathon with CMH MBA 2 students...with impressive results!!

Great teams, super hotel challenges..and innovative hotel service hacks...

The winning team:

1st prize : one night of stay in Paris at the Hôtels et Préférence hotel chain

CAO Sophie

FLORES Montserrat

TECHER Julie

Challenge - Tiara Hotels - Chantilly Mont Royal

2nd prize : iTunes Gift cards

Helene Ote

Raphaelle Goral

Juliette Deiana

Thomas Sampité

Challenge - Landmark London Hotel

Full details + contact info here on the CMH Hospitality Service Hackathon site.

There will be another #hospitality #hackathon in Paris next November - if you would like to participate with a super group of brainy, innovative MBA students, please contact me.  We love new challenges!!

lizcraig.digital@gmail.com

Design by sgramich