Too Good to Go - Eat Well - Save Money - Save the Planet
Excellent, imaginatively presented interview with @LucieBasch, 25 year old founder of Too Good To Go France. App based food ordering system is a win-win-win:
Consumers - save money, time + eat well
Providers (restaurants, bakeries, food stores + chains) - realize some revenue vs. 0
Society - better planet, good for our souls
Innovative concept, innovative business model, innovative generation of thinkers. True @changemakers
Thank you Millennials - as you are a 'generation of trendsetters' those of us who are Millennial-midset are getting the luxury hotel experiences we prefer.
A refreshing view of #hotel guest experience ... produced by StayNTouch and filmed at the uber innovative Zoku Hotel - a hybrid hotel. A number of things standout in this video:
The guest uses the mobile app for many actions - pre-arrival, probably booking, ordering a late check out (LCO) and check out payment authorization
BUT chooses when he WANTS to interact with the staff - example, requesting meeting room materials.
The staff is tablet empowered permitting the staff member to be in motion, not stuck behind a desk
Personally greeting the guest on arrival
Processing his requests
Housekeeping staff communicating ready room
The video was made in 2016, so I imagine more changes have been made:
Integrative mobile payment vs. credit card swipe on the tablet
Keyless room access vs. key card
Bottom line:
This short video demonstrates today's hotel customer service expectations and how hotels can deliver - supported by digital + mobile devices
There is still human experience (HX) - when/for what is up to the guest.
This dynamic changes how we hospitality professionals need to think of our hotel operations.
