The New Way to Hotel - Zoku + StayNTouch Innovate

A refreshing view of #hotel guest experience ... produced by StayNTouch and filmed at the uber innovative Zoku Hotel - a hybrid hotel.

A number of things standout in this video:

• The guest uses the mobile app for many actions - pre-arrival, probably booking, ordering a late check out (LCO) and check out payment authorization
• BUT chooses when he WANTS to interact with the staff - example, requesting meeting room materials.

• The staff is tablet empowered permitting the staff member to be in motion, not stuck behind a desk
• Personally greeting the guest on arrival
• Processing his requests
• Housekeeping staff communicating ready room

The video was made in 2016, so I imagine more changes have been made:

• Integrative mobile payment vs. credit card swipe on the tablet
• Keyless room access vs. key card

Bottom line:

• This short video demonstrates today's hotel customer service expectations and how hotels can deliver - supported by digital + mobile devices
• There is still human experience (HX) - when/for what is up to the guest.

This dynamic changes how we hospitality professionals need to think of our hotel operations.

Stay N Touch ... and their excellent blog

#digitalinnovation #hybridhotels #hx_hospitality

Bar #Restaurant Management apps 2017

Bizimply curated a smart list of apps for Bar + Restaurant Management 

Bizimply Bizi Blog

From B2C apps such as NoWait, partnered with Yelp + designed to manage reservations + help diners avoid waiting, to Rockbot - prgram 'right music, at the right time' for restaurants and bars - the Bizimply list is a mini-goldmine for bar + restaurant operators.

• Needless to say, the Bizimply's scheduling and attendance mobile solution is on the list - deservedly so.

See the complete list at BiziBlog by Bizimply.

IAdvize - Innovative Conversational Commerce Platform

iAdvize is the leading real-time customer engagement platform in Europe and is used in 40 different countries. Today, 9 different nationalities work within the team.

#startup review by Sasha Chupick

A conversational commerce platform that creates contact points throughout the website by predicting customer behavior, a chatbot and a possibility to put potential customers in touch with savvy enthusiasts for live chat

Industry: Retail & Hospitality

• Hotels can benefit through tailored, personalized experience for potential guests, through automated and real chat.

« Predict and engage the best contact opportunities with authentic experts 24/7 and convert them into business value. »

Innovation: uses customer browsing behavior to send them useful information and takes advantage of brand ambassadors & influencers expertise to advise guests

• Depending on what the customer clicks or does with their shopping basket, various predefined messages pop up in order to assist them through the process
• A chatbot that responds to predefined questions
• Ibbü: uses brand ambassador’s expertise (with financial compensation) for live chat with customers when they need authentic advice – available 24/7

A view of conversational commerce by iAdvize

Original post on Hospitality-Next.Digital