Social Media = Conversations with #Hotel Guests

Social conversations help differentiate your hotel + the positive advantages of your locale expertise.  Most hotels are using social media just to push out sales messages.  Smart hoteliers use social to engage guests in conversation - prior to stay, in destination (key = mobile users on Facebook), poststay.

This brief presentation highlights best content mix....relevant for guests + shareable to THEIR social networks.

I thank Corentin ComBalbert for putting it together.

+CitizenM Hotels - Hotel Check In transformed via Kiosks

+citizenM hotels caters to the global mobile C generation (C=connected).  Great background video on how this Hotel Group innovates guest experiences + delivers excellent guest satisfaction.

Hospitality Now - Ministry of Ideas at Le Miami = visionary + courageous

Collectives of diverse hospitality innovators may replace traditional industry organizations...at least it feels that way at Le Miami. 

The founders' vision  =

The contemporary definition of luxury isn’t about money. It’s about creating an inimitable experience based on style, space, wellbeing, content, design, authenticity, storytelling, urbanity and innovation. The future belongs to the pioneers with the capacity and bravery to act on this cultural shift first. Our purpose is to identify and unite them.

An excellent conversation starter presented by Seth Godin - key take away - average is a race to the bottom.

Absolutely worth the viewing time.

Seth Godin at LE Miami's Ministry of Ideas from LE Miami on Vimeo.